Delivery Policy

1. About this policy

Trove is a trading name of Newmans of Rothwell Limited, a company registered in England and Wales under company number 17164590, whose registered office is at 10 Market Hill, Rothwell, Kettering, NN14 6EP (“we”, “us”, “our”).

This policy explains how we deliver items you buy from us. It forms part of our Terms & Conditions of Sale.

2. Where we deliver

We currently deliver to addresses within the United Kingdom.

3. Delivery method and cost

Because our items are valuable and often one of a kind, we send them by a secure, insured and tracked service with Royal Mail, requiring a signature on delivery. Delivery cost is shown at checkout.

Any delivery charge is shown inclusive of VAT.

4. Delivery times

We aim to despatch items within 1–2 working days of your order, with delivery usually taking a further 2 working days. Any timescales we give are estimates and are not guaranteed. We will send you tracking details once your item is on its way.

5. Receiving your item

A signature may be required on delivery. If you are not available, the carrier will leave a card, attempt redelivery, or hold the item for collection. Please check the item on arrival and contact us straight away if anything is wrong.

6. Lost or damaged in transit

Our deliveries are insured. In the unlikely event that your item is lost or arrives damaged, please contact us as soon as reasonably possible so that we can investigate and put things right. This does not affect your statutory rights.

7. Risk and ownership

The item becomes your responsibility once it is delivered to the address you gave us. You own it once we have received payment in full.

8. Contact us

If you have any questions about delivery, please email hello@trovestore.co.uk.