Terms & Conditions of Sale
1. About us and these terms
These are the terms and conditions on which we supply products to you through our website. Please read them carefully before placing an order. By placing an order, you agree to these terms.
Trove is a trading name of Newmans of Rothwell Limited, a company registered in England and Wales under company number 17164590, whose registered office is at 10 Market Hill, Rothwell, Kettering, NN14 6EP (“we”, “us”, “our”).
You can contact us by email at hello@trovestore.co.uk or by post at the registered office address above.
2. How the contract is formed
Placing an order on our website is an offer by you to buy the item. After you place an order you will receive an acknowledgement that we have received it — this does not mean your order has been accepted. Our acceptance of your order, and the contract between us, takes place when we confirm that we have despatched the item to you. If we are unable to accept your order, we will tell you and will not charge you, or will refund any payment already taken.
3. The products
Our products are pre-owned and, in most cases, one of a kind. This means that once an item has been sold it is no longer available.
We describe and grade the condition of each item honestly and to the best of our knowledge. We take reasonable steps to assess the authenticity of branded items before offering them for sale.
Unless expressly stated in the individual product description, we do not represent that every individual component of a vintage or pre-owned item is original to the item when first manufactured. Components may have been replaced during servicing, repair or maintenance during the item's lifetime.
Photographs and descriptions are provided to show the character of each piece; because items are pre-owned, minor signs of age or wear consistent with the stated grade are to be expected. Any weights, measurements and carat details are approximate unless we state otherwise.
4. Price, payment and VAT
The price of an item is the price shown on our website at the time you place your order, in pounds sterling, and is inclusive of any VAT. We take reasonable care to ensure prices are correct; if we discover an error in the price of an item you have ordered, we will contact you and give you the option to continue at the correct price or to cancel the order.
Payment is taken when you place your order, through our payment provider, Stripe. We do not receive or store your full card details.
VAT. Where applicable, eligible pre-owned items are sold under the VAT margin scheme. Under the scheme, VAT is accounted for on our margin and is not shown separately on the selling price or available for the customer to reclaim.
Items that do not qualify for the VAT margin scheme will be treated for VAT purposes in accordance with the applicable rules.
Qualifying investment gold is exempt from VAT in accordance with applicable VAT legislation.
5. Delivery
We will deliver your item in accordance with our separate Delivery Policy. Delivery timescales are estimates. The item becomes your responsibility from the time it is delivered to the address you gave us, and you will own it once we have received payment in full.
6. Vintage and pre-owned watches
Vintage and pre-owned watches may have been serviced, repaired, restored or polished during their lifetime, and components may have been replaced.
Unless expressly stated in the individual product description, we do not guarantee that every component is original to the watch when it was first manufactured.
Mechanical and automatic watches may vary in timekeeping. Any timekeeping information provided in a listing reflects our observations or testing at the time stated and is not a guarantee of future accuracy.
Unless we expressly state that a watch has been pressure tested and specify the result, we make no representation regarding its water resistance.
7. Your right to change your mind (consumer cancellation)
If you are a consumer, you have a legal right to change your mind and cancel your order within 14 days of the day on which you (or someone you nominate) receive the item, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, please tell us clearly — for example by email to hello@trovestore.co.uk — within that 14-day period. You may use the model cancellation form at the end of our Returns, Refunds & Cancellations policy, but you do not have to. You must then return the item to us without undue delay, and in any event within 14 days of telling us. You are responsible for the cost of returning the item, unless it is faulty or not as described. You are responsible for taking reasonable care of the item and for returning it to us safely. We strongly recommend using a tracked delivery service with insurance appropriate to the value of the item and retaining proof of postage.
We will refund the price you paid, including standard delivery, within 14 days of receiving the item back (or, if earlier, evidence that you have sent it). We may reduce your refund to reflect any reduction in the value of the item caused by handling it more than was necessary to check it.
Returned goods must be the same item originally supplied by us and should include any boxes, papers, certificates, links, straps, accessories or other components supplied with the item.
For security, fraud prevention and return verification purposes, we may record serial numbers, reference numbers, hallmarks, weights, photographs, distinguishing marks and other identifying details before dispatch.
8. Faulty or misdescribed items
The product description, photographs, stated condition grade and any specific defects, wear, alterations or characteristics identified in the listing together form part of the description of the item.
Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. Items we supply must be as described, of satisfactory quality (taking into account that they are pre-owned and the condition grade given) and fit for purpose.
If an item is faulty or not as described, you have the right to reject it and receive a refund if you tell us within 30 days of receiving it. After 30 days, you may be entitled to a repair, a replacement, or a price reduction or refund. Please contact us and we will explain your options and arrange the return at our cost.
9. Part-exchange
If you put an item of your own towards your purchase in part-exchange, our separate Part-Exchange Terms also apply. Please read them before agreeing a part-exchange.
10. Our right to cancel
We may cancel a contract and refund you in full if the item is no longer available (for example, if it sold in store at the same time), if there was a genuine error in its price or description, or if we reasonably believed the sale would breach any law. If we cancel, we will let you know and refund any payment taken.
11. Our responsibility for loss or damage
We are responsible for foreseeable loss and damage caused by us. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We are not liable for business losses, as we supply items to consumers for private use. Nothing in these terms affects your statutory rights.
12. Events outside our control
We are not responsible for delays or failures to perform that are caused by events outside our reasonable control. If such an event occurs, we will contact you as soon as possible and take steps to minimise its effect.
13. Complaints and dispute resolution
If you have a complaint, please contact us first so that we can try to resolve it, using the details in section 1.
Alternative dispute resolution (ADR) is a way of settling disputes without going to court, using an independent body. If we are unable to resolve your complaint through our own complaints process, we will let you know. We are not currently obliged to use, and do not currently subscribe to, an ADR scheme. This does not affect your right to take court action, or to seek free, independent advice — for example from Citizens Advice (citizensadvice.org.uk; consumer helpline 0808 223 1133).
14. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales; if you are a consumer, you may also be entitled to bring proceedings where you live.
15. Data protection and contact
We handle your personal data in accordance with our Privacy Policy. To contact us, please email hello@trovestore.co.uk or write to us at 10 Market Hill, Rothwell, Kettering, NN14 6EP.